PROJECTS
SEARS
Merger
Led project of merger of sales departments to optimize staffing needs and reduction of operational and labour cost.
SEARS
Training
Trained employees in online sales from the Sears website and Implemented the new process of ordering and returns in the store.
SEARS
Hiring
Implemented the group interview process in 2014 for seasonal hiring in Sears store where sourcing candidates was tough.
SHARE
Performance Management
Project to review and create a new performance management process for all employees for non-profit Share.
ALCATEL LUCENT
Merger
Owned the merger of Alcatel and Lucent Technologies and related change issues. This project included creation of Employee feedback portals, changes in policies and procedures, employee policies, union negotiations of Alcatel and optimization of staff and space.The project was successfully completed in one year.
IBM
CoE HR and Operations
Assigned the task of driving engagement initiatives in IBM Daksh by creating Centers of Excellence for Human Resources and Operations. This project earned me the award of Pillar of IBM.
IBM
Acquisition
Led IBM Acquisition team comprising staff members from all departments of IBM to define and establish the process, policy, change management and culture alignment of Daksh E Services which was acquired by IBM. The project was completed in eight months without loosing high caliber talent.
PINNACLE
CoE Transportation
Established Center of Operational excellence for transportation of employees from home to work safely and timely in Pinnacle Business Process.
PINNACLE
Hiring and Training
Established process and procedure for hiring and training for Pinnacle Business process Services when the center opened in India. This included defining job description for all staff positions, sourcing candidates, interviewing them followed by training and implementation of retention strategies.